Privacy Policy

Crux Services (“Crux,” “we,” “our,” or “us”) operates cruxservices.ca and provides junk removal and related services in Lacombe, Alberta and surrounding areas.

We are committed to protecting personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Alberta privacy laws.

This Privacy Policy describes how we collect, use, disclose, protect, and manage personal information.

1. Accountability

Crux Services is responsible for personal information under our control. Questions or requests regarding personal information may be directed to the contact information listed at the end of this policy.

2. Information We Collect

We collect only information reasonably necessary to operate our business.

a) Information You Provide

Name
Email address
Phone number
Service address
Description of materials for removal
Photographs submitted for quoting
Payment details (processed through third-party providers)

b) Automatically Collected Information

IP address
Browser and device data
Website usage statistics
Cookies and similar tracking technologies

3. Purpose of Collection

We collect and use personal information strictly for the following purposes:

Providing quotes and services
Scheduling and confirming appointments
Processing payments
Communicating with customers
Improving website performance and marketing effectiveness
Complying with legal and regulatory obligations

We do not use personal information for purposes beyond those identified without obtaining consent where required.

4. Consent

By submitting information to us or using our website, you consent to the collection, use, and disclosure of your information as outlined in this policy.

You may withdraw consent at any time, subject to legal or contractual restrictions.

5. Disclosure of Personal Information

We do not sell or rent personal information.

We may disclose personal information to:

Payment processors
Website hosting providers
Technology and analytics service providers
Legal or regulatory authorities when required by law

Third-party providers are contractually obligated to protect personal information.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information.

However:

No internet transmission is completely secure.
We cannot guarantee absolute security.
You transmit information at your own risk.

Crux Services is not liable for unauthorized access beyond our reasonable control.

7. Retention

We retain personal information only as long as necessary for business or legal purposes. When no longer required, information is securely destroyed or anonymized.

8. Limitation of Liability

To the fullest extent permitted by law:

Crux Services shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

Website use
Data transmission
Third-party service providers
Security breaches outside our reasonable control

9. Access and Correction

You may request access to or correction of your personal information by contacting us in writing.

We may require verification of identity before fulfilling such requests.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

11. Policy Updates

We reserve the right to update this Privacy Policy at any time. Continued use of our website constitutes acceptance of any changes.

12. Contact Information

Crux Services
Lacombe, Alberta
Email: info@cruxservices.ca
Phone: 587-216-9361